- We are committed to customer service and offer a 100% return guarantee.
Should you not be satisfied with your order, please return for a
refund of your purchase price. Refunds will be given the same method
as payment
is made. To receive a refund, material cannot have been cut, sanded,
polished, or otherwise altered in any manner. Certain mosaic abalones,
and/or other specific cut materials may or may not receive a full
refund. Please call with any questions.
- As you know, we specialize in exotic and rare natural materials
and are limited by the realms of nature with regard to the quality
and yield of certain natural materials. Please signify minimums with
regard to length, width and thickness as many requests that are heavily
oversized rarely get fulfilled. Different materials have different
maximum dimensions. Please call for details for a specific material.
- All
packages are shipped UPS Ground unless otherwise specified. US Postal
Service, Federal Express, and other carriers can be used
upon request. Standard shipping, however, is $8.00 for a one pound
package sent regular ground service to anywhere in the continental
US, regardless of either UPS or Postal Service. We are aware that,
in some cases, US Mail is less expensive than UPS but it is simply
not as convenient or efficient for our customer base and is not our
preferred method. International orders are sent by US Postal Service,
unless otherwise noted. Please call for specific terms of service,
transit times, etc. Postal rates are listed on the www.usps.com website.
- We
do ship C.O.D. under the following terms: Payment of the first two
C.O.D. orders are required to have certified funds as payment.
Thereafter, C.O.D. payment will be accepted in the form of a personal
check. Any refused C.O.D. packages or returned checks for payment
of C.O.D.’s will result in the suspension of C.O.D. shipment
and prepayments will only be accepted.
- We accept the
following forms of payment: Visa and Mastercard. Prepayment in the
forms of money order or personal check. Paypal, with an additional
$5 processing fee per order. All credit card orders need to include:
name on card, expiration date, v-code (3 digit code on the back of
card) and billing address, if different than shipping address.
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