• Shipping & Delivery
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders & Updating Account Information
  
• Store & Phone Hours

Shipping & Delivery

All packages are shipped USPS or UPS Ground unless otherwise specified. Federal Express, and other carriers can be used upon request. Standard shipping, however, is $10.00 for a one pound package sent regular ground service to anywhere in the continental US, regardless of either UPS or Postal Service. International orders are sent by US Postal Service, unless otherwise noted. Please call for specific terms of service, transit times, etc. Postal rates are listed on the www.usps.com website. We will not be held responsible for errors, delays, or acts of God that delay shipments from the carrier.

Returns & Replacements

We are committed to customer service and all orders will be filled as promptly as possible, we also offer a 100% return guarantee. Should you not be satisfied with your order, please return for a refund of your purchase price. Refunds will be given the same method as payment is made. To receive a refund, material cannot have been cut, sanded, polished, or otherwise altered in any manner. Certain mosaic abalones, and/or other specific cut materials may or may not receive a full refund. Please call with any questions.

Ordering

As you know, we specialize in exotic and rare natural materials and are limited by the realms of nature with regard to the quality and yield of certain natural materials. Please signify minimums with regard to length, width and thickness as many requests that are heavily oversized rarely get fulfilled. Different materials have different maximum dimensions. Please call for details for a specific material.

Payment, Pricing & Promotions

We accept the following forms of payment: Visa or Mastercard. Prepayment in the forms of money order or personal check. Paypal, with an additional 5% processing fee per order, all Paypal information needs to be sent to info@culpepperco.com. All credit card orders need to include: name on card, expiration date, v-code (3 digit code on the back of card) and billing address, if different than shipping address.

Viewing Orders

Order History

Store & Phone Hours

If you are going to be in the area and would like to visit our factory store, we are open Monday through Friday 8:30 until 5:00. We are located at 8285 Georgia Rd. Otto, NC 28763. Our phone lines are always open for any orders or questions you might have during business hours at 828-524-6842. After hours you can simply leave a message and we will call you back as soon as possible.